Outsourcing for NDIS

Why should NDIS businesses outsource?

Plan management businesses often deal with a lot of paperwork, especially when it comes to handling invoices. Back in 2016, Australia had over 4,000 registered providers and around 30,000 participants. By 2021, the number of participants had jumped to about 466,000, with 16,500 providers. This shows how much plan managers are needed today. But many of them are struggling to grow their support coordination services because they are dealing with staff shortages on the back end.

Adding to this challenge is a global talent shortage—nearly 69% of companies are finding it hard to hire and keep skilled workers. Even though the pandemic pushed global unemployment above 200 million, making it seem like employers would have many options, the reality is different. Job seekers now have more control and are looking for employers who offer more than just good pay—they want jobs that align with their values and offer meaningful benefits.

Exploring alternative resourcing options, such as outsourcing, allows NDIS businesses to tap into a global pool of skilled talent and gain several key benefits:

Cost savings

Outsourcing can lower your expenses by having everyday tasks done in countries where wages are up to 70% cheaper.

Cost savings

Outsourcing can lower your expenses by having everyday tasks done in countries where wages are up to 70% cheaper.

Expert support

Outsourcing companies have the knowledge to guide you through the whole process and help you get the best results.

Expert support

Outsourcing companies have the knowledge to guide you through the whole process and help you get the best results.

More flexibility and availability

With outsourcing, your business can run more smoothly and even offer 24/7 service.

More flexibility and availability

With outsourcing, your business can run more smoothly and even offer 24/7 service.

Business growth

Outsourcing frees up money and resources, allowing you to invest in growing your business. With extra help from an overseas team, you can take on more work.

Business growth

Outsourcing frees up money and resources, allowing you to invest in growing your business. With extra help from an overseas team, you can take on more work.

Happier staff

By outsourcing certain tasks, your local team can focus on what they enjoy and do best, which boosts job satisfaction.

Happier staff

By outsourcing certain tasks, your local team can focus on what they enjoy and do best, which boosts job satisfaction.

Yavi Solution

NDIS Support Tailored to Your Needs

At Yavi Solution, we provide support across a wide range of NDIS roles and tasks. Deciding what to outsource can be tricky, but we’re here to help. Many NDIS organisations start by offshoring time-consuming admin and process-driven tasks. More recently, we’ve also seen a growing trend in outsourcing complex and technical roles.

Whether you need help with basic admin or specialised support, we’ll find the right offshore team member or team to suit your business needs.

How to Choose the Right Outsourcing Partner

Picking the wrong outsourcing partner can negatively impact your business. That’s why it’s important to choose a provider whose values align with your goals. A strong match will set the foundation for a smooth and successful outsourcing experience.

So, how do you know you’re making the right choice? It starts with asking the right questions—ones that give you a clear picture of how the provider operates. Here are a few key things to ask:

What security policies and systems do you use to protect data and privacy?
How do you ensure your staff stay online and productive at all times?
What kind of productivity reporting do you offer?
What are your notice periods and termination fees if things don’t work out?
How does your recruitment process find the best candidate for my role?

Every outsourcing provider is different—different processes, policies, contracts, and service standards. Take the time to compare your options and choose the provider that best fits your business needs.